The full picture
I respect the use of personal information and keep the data subject’s needs in mind at all times. This statement is my explanation of how I approach data. I hope it is clear but if you have any questions please ask me:
Email to firstname.lastname@example.org
Telephone 07957 587597
how do I collect your information?
I may collect information directly when I interact with you including in person, by phone, by email, or via this website. I might also receive information from Third Parties including other business referrers and some partner companies.
why do I collect your information?
I collect information in order to carry out my work. I will always have a lawful purpose for any information I collect and I will let you know that purpose at the time of collection or shortly afterwards.
what information do I collect?
The information I collect may include:
- email address
- telephone number
- bank account details (e.g. from some payments, workshop bookings etc.)
- age/gender/date of birth (e.g. if registering for various services for use by the website)
how do I use your information?
Your information is used to:
- provide services to you
- inform you about my services
- process payments received from you
- for administrative purposes
- enable record keeping (including feedback)
- comply with a legal requirement
I might contact you with service updates and/or marketing content, via your preferred means of communication. My aim is to avoid sending you unwanted communications.
do I share your information with third parties?
I will NEVER sell your information.
I might sometimes share your information with selected Third Parties, who work with me to deliver my business purposes. In my contracts with these Third Parties I require them to comply with data protection laws.
If required by law, we would share your information with the appropriate persons.
how do I store your information?
We keep most information digitally using appropriate software.
Some information (eg. paper-based) is kept in secure physical storage.
Other information, such as phone messages, are converted to another format for storage.
The management of our organisation is designed to enable and ensure compliance with the Data Protection laws currently in force.
when do I stop using your information?
I keep your information while I need it for my business purposes or until you request removal.
Generally I review our databases every 6-12 months to remove expired data.
Some information is required to be kept for longer, such as financial records.
what happens if something goes wrong?
I keep aware of the process to be followed if a breach occurs (including reporting and rectifying).
If you are unhappy about my handling of your data I will do my best to improve the matter for you.
You have the option, if our actions seem insufficient, to contact: Information Commissioner’s Office, online at ICO.org.uk or tel 0303 123 1113
How can you update, change or remove your information?
Please contact me to make your request:
Email to: email@example.com, or
Telephone: 07957 587597
Where reasonably possible I will acknowledge your request within 2 working days and progress it within 15 working days.
what is a cookie?
It’s a small text file that is placed on your computer to improve your experience on a website (eg. to prevent repeated information when you have visited a website before). Cookie’s come both directly from a website and also from some Third Parties, such as plug-ins which enhance a website’s functions.
what cookies do I use?
I do a regular (usually quarterly) review of the cookies using our website to keep track, reduce or remove them as appropriate. You are welcome to ask me for a list of current cookies.
how can you manage cookies?
You can control cookies in a number of ways. Information on how to do this is available at: http://www.allaboutcookies.org/. If you have a question about cookies from our website you are welcome to contact me at firstname.lastname@example.org
I will do our best to answer your question within 10 working days.
You will also find useful information about cookies at:
so, in a nutshell, I want this statement to help you…
- know what data I hold
- understand why I hold that data
- know how long I will hold the data
- know how to change or remove that data on request (subject to requirement of law)
- see a clear path for help if you feel it is necessary
This policy was last updated in August 2019.